Can't access wincustomize website....

Published on June 5, 2006 By Riahon In Stardock Software

but I can access www.stardock.com and forums.stardock.com. I miss not being able to visit the site. I need my daily fix.

Wayne

Comments (Page 1)

Bichur

on Jun 05, 2006

what kind of message do you get?

Riahon

on Jun 07, 2006

"Could not connect to remote server"

I can view Stardock.com with no problems. I can access forums.stardock.com, but all of the graphics don't appear. I can't access wincustomize at all. If I use SDC I can DL updated apps, but I can't access the wincustomize forums or the skins.

Bichur

on Jun 07, 2006

today is server day wasn't it?

Riahon

on Jun 07, 2006

Yeah, but this is what I've been getting for about a week now.

ZubaZ

on Jun 07, 2006

Could it be firewall?
lmhost.sam file?
Firefox and IE?

Go to command prompt Start | run | type "cmd" | [OK]
Type "ping www.wincustomize.com" [enter]
Return results

RepeteSki

on Jun 07, 2006

I'm having the same problem. The WinCustmize page will load, but the graphics are replaced with little white boxes with black borders. I get the same results using IE or Firefox. However, the WinCustmize site works fine at work using either IE or Firefox.

Riahon

on Jun 07, 2006

Ping results - sent = 4 received = 4

I uninstalled zone alarm suite 2 days ago.

NaturallyPoetic

on Jun 07, 2006

Having the same problem here too. It's been going on for days...

Riahon

on Jun 07, 2006

Now I don't feel KrAzEE. I feel just a little better, knowing I'm not having an isolated incident.

Riahon

on Jun 08, 2006

Help!

T-Man

on Jun 08, 2006

We had one of our servers die off last week. That server had WinCustomize and our Image server on it. We moved it to a new server and in doing so the IP address changed for www.wincustomize.com and images.stardock.com.

To me it sounds like you DNS has not updated to use the new ip address. One thing to try is open a command prompt and enter the following command.

ipconfig /flushdns

This may flush the DNS of the old IP address and grab the new ip address.

To verify you are seeing the correct IP address enter the following commands from a command prompt window:

ping www.wincustomize.com

ping images.stardock.com

for WinCustomize.com it shoud resolve to the IP address of 38.99.229.8 and for images.stardock.com it should resolved to 66.28.242.210.

If you see the ip address of 66.28.242.218 then your ISP has not updated their DNS records and you may want to contact them about this problem.

NaturallyPoetic

on Jun 08, 2006

That didn't help, thanks for the suggestion though! I haven't been able to download any skins for about 5 days now. Everytime I click on the download links, it just hangs. If I click on other links to go to different sections, everything loads except for the pics amd then it just hangs there too. ???

NaturallyPoetic

on Jun 08, 2006

Just did the stardock central update and everything is working now. Me so Happy!

Riahon

on Jun 09, 2006

I tried flushing the DNS yesterday, but it didn't work. The ISP wasn't much help......a suprise.

I can access the site by typing http://66.28.242.218(the old IP), but all of the graphics aren't displayed.

I can't access the new IP address.

Any other suggestions?

Riahon

on Jun 11, 2006

We're almost there......I can view everything normally, but I can't login yet.

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